I disagree. I have had orders where they have refused to refund. When I have later, internally, escalated, they have relented and issued a refund. There is ev

I disagree. I have had orders where they have refused to refund. When I have later, internally, escalated, they have relented and issued a refund. There is even a dedicated section (can't recall if on inside.amazon.com or the wiki ) to explain the process of how to internally escalate a bad customer support experience on behalf of your friends and family. If Amazon (retail) is as customer focused as they claim to be this should not be necessary. I've been a customer since 2000 and an employee for a while now. Disclaimer: I hear in the US it is totally different and support is a lot better.