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1. Online crowdsourced ratings can't be trusted anywhere. Not in the App Store, not on Amazon, etc. They're just too easy to game. The role of reviewing product
by _qulr 6y ago
1. Online crowdsourced ratings can't be trusted anywhere. Not in the App Store, not on Amazon, etc. They're just too easy to game. The role of reviewing products was always best done by the professional news media.
2. The App Store was based entirely on the iTunes Music Store, and that's an extremely bad model for selling software. There are "bad" songs in the iTunes Music Store, but that's largely a matter of personal musical taste, and none of the songs are scams, because iTunes is not an open system where anyone can pay $99 for a "music developer" account and submit songs. The music for sale there was all written by legitimate professional musicians.
Moreover, music customers generally don't need technical support, or refunds, except maybe in the case of a mistaken purchase. The ratings and reviews for songs are mainly about taste, not evaluating whether the song "works correctly". And songs are generally quite cheap, so you're not going to lose much money buying a "bad" song.
This entire model is simply not appropriate for software. If an app doesn't work right, the customer needs technical support, and if it still doesn't work right, then the customer needs a refund. There should be exactly 0 apps in the App Store that are scams or don't work at all. Ratings and reviews are not a good way to "police" this. Every song in the iTunes Music Store "works", in the respect that it plays the expected music when you press play.
The iTunes Music Store doesn't need to be curated much by Apple, because the music is already "curated" by the record labels. Same with the TV shows and movies for sale there, "curated" by the Hollywood studios. But there's no such thing for apps, and that's why the crap store is full of scams. The record labels and movie studios have large amounts of time and money invested in each of their products. This is not true of Apple's App Store, where each app gets maybe a 20 minute review, which is almost nothing in comparison.
- AmericanChopper 6y ago> The role of reviewing products was always best done by the professional news media Of course, the producer who profits from sales, and the news media who profits from ads should be trusted to come together and produce perfectly trustworthy product reviews... The perverse relationship between advertisers and media outlets make me incredibly skeptical of content creators who produce reviews. I can only think of a few off the top of my head that I trust.
- sthnblllII 6y agoAgreed. Most 'reviewers' on YouTube especially are just hyping products for their own views. Positivity drives engagement, and negative reviews hurt it.
- AmericanChopper 6y agoThe big media outlets aren’t any better imo. They arguably have an even greater potential for conflicting interests. That’s before you consider the fact that a lot of products require a certain level of rigour, competence and time commitment to review properly. In that sense a low quality review is about as useful as an improperly influenced one.
- _qulr 6y ago> Most 'reviewers' on YouTube especially are just hyping products for their own views. That's not who I meant by the professional news media.
- notsureaboutpg 6y ago>The role of reviewing products was always best done by the professional news media. Yep. The Consumer Reports model is still the best way to do reviews and still the only thing I trust.