My biggest complaint wrt their prime video player is that the subtitles will, over time, slowly desync more and more with the audio. Having said that, one of t

My biggest complaint wrt their prime video player is that the subtitles will, over time, slowly desync more and more with the audio. Having said that, one of the reasons why I'm a huge Amazon fan is because they have such great service. For example, I purchased a PS4 that died 3 days in and it was the easiest thing in the world to get it sent back and replaced. It's one of the reasons I generally trust ordering expensive items through Amazon.