3 ms·
We had a meeting when I was with IBM where MCMP (https://www.ibm.com/support/knowledgecenter/en/SSJP6K_191218/kc_welcome.html https://www.ibm.com/support/knowle
by Sylamore 6y ago
We had a meeting when I was with IBM where MCMP (https://www.ibm.com/support/knowledgecenter/en/SSJP6K_191218/kc_welcome.html https://www.ibm.com/support/knowledgecenter/en/SSJP6K_191218...) was introduced as the target front-door for all cloud project requests.
The initial integration is literally just firing off ServiceNow tickets or emails to the appropriate work teams until further automation is created.
The object being to train the end-users to go to the portal instead of contacting people directly or to go directly to the cloud vendor MCMP may be front ending.