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I disagree. Amazon has many times refunded my order in full with a simple call, and for orders internationally they do it entirely faith-based and will send you
by mlindner 6y ago
I disagree. Amazon has many times refunded my order in full with a simple call, and for orders internationally they do it entirely faith-based and will send you another version without having to even return the original.
- kypro 6y agoThey're great for this. I once ordered the wrong tablet which was totally my mistake and I even ended up unboxing it, but they still allowed me to return it. It's one of the main reasons I use them because I know there's no hassle if anything goes wrong with my order. Unfortunetly I know a few people who have been abusing Amazon's refund policy recently. I don't come from the best background so I know a few people who have ordered phones and other electrics from Amazon just because they know if they complain they were stolen from their doorstep they might get a free phone. From my experience working at ecomerce and insurance companies it's hard to have a relaxed returns policy when you also have to accept that the majority of the claims will be fraudulent.
- wildfire 6y agoI disagree. I have had orders where they have refused to refund. When I have later, internally, escalated, they have relented and issued a refund. There is even a dedicated section (can't recall if on inside.amazon.com or the wiki ) to explain the process of how to internally escalate a bad customer support experience on behalf of your friends and family. If Amazon (retail) is as customer focused as they claim to be this should not be necessary. I've been a customer since 2000 and an employee for a while now. Disclaimer: I hear in the US it is totally different and support is a lot better.