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Anecdotally, I disagree. I recently contacted their support when I didn't understand why final ordering prices slightly differed from the listings on Amazon EU
by smhg 6y ago
Anecdotally, I disagree. I recently contacted their support when I didn't understand why final ordering prices slightly differed from the listings on Amazon EU websites.
The reply was very on-topic, ridiculously customized and clear for an otherwise complicated topic (reason: VAT is calculated on the shipping location within EU). Almost as if someone with real EU accounting knowledge had taken the time to investigate and reply (which I can't imagine?). And this was from a non-business account. It was easily one of the top-3 customer service experiences I ever had.
- afavour 6y agoI don't deny that Amazon are capable of good customer service. But the site is full of fake products and fake reviews. Returning a product is a breeze but I'd really rather not have to be returning them in the first place. And Amazon knows about the problems. A few times I've reported receiving an offer for a gift voucher in return for a positive review of an item I bought and they've taken zero action on it.