I had bought a product on amazon.de, it arrived with some cosmetic damage (product worked, little scratch). To be honest, it was one of the best customer suppor

I had bought a product on amazon.de, it arrived with some cosmetic damage (product worked, little scratch). To be honest, it was one of the best customer support experiences I had seen. Select order, select product, click button 'problem', describe what the problem was, get return info, DHL picked up the next day, two days later I had a replacement product.