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I just hope Andy Jassy will not bring the AWS customer support to retail, because Amazon is screwed if he does.

• Corrado 6y ago
  Nah, its just that you'll have to change your perspective of customer support. Any questions will be answered in 5 days by pointing to the FAQ and each response will take an additional 5 days. If fact, you'll probably find the answer yourself before support helps you. Finally, the feedback mechanism will be so generic as to be useless. Unless you want to pay 10% of your order for expedited service. Then those days drop from 5 to 3. /s
• carmen_sandiego 6y ago
  AWS support is pretty great in my experience. That’s with a paid plan, but I consider it great even for a paid plan. Typically instant chat with someone who can usually fix it is a game changer. I think it’s a little unreasonable to expect free support for such a technical product to be as good as that for the retail site.