4 ms·
> Have you ever seen a payer demand a change from a proprietary vendor and get it? This happens constantly, but in private. Usually the conversation goes like
by ldarby 6y ago
> Have you ever seen a payer demand a change from a proprietary vendor and get it?
This happens constantly, but in private. Usually the conversation goes like this:
customer: opens support ticket, asking how to do some task X
vendor: sorry, that needs a feature added to the product
customer: fine, we'll switch to $other_vendor
vendor: oh look at that, our engineering department scheduled the feature for next release.
Granted though that when dealing with vendors as large as Microsoft that's not going to happen.
- shadowgovt 6y agoAt least in the cloud space, the conversation is often more like "We would use you, but X and Y features are business-critical and you do not support them." They're called "table-stakes features."