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Practically have to do backflips to avoid accidentally signing up to Amazon Prime. Dark patterns deployed front and centre.
by codeulike 6y ago
Practically have to do backflips to avoid accidentally signing up to Amazon Prime. Dark patterns deployed front and centre.
- laurent92 6y agoI contacted support twice in 2 years for Prime subscription I didn’t want. Each time: “Are you sure you didn— Yes I’m sure, I knew intended to avoid it, so it’s clearly not me.” Both times they correctly cancelled it.
- jacobwilliamroy 6y agoThe system is mostly designed to prey upon inattentive seniors with disposable incomes.
- codeulike 6y agoIf Prime is any good it should be sold on its own merits, tricking people into signing up is despicable
- billti 6y agoAnecdote for what it’s worth: I’ve been a heavy customer for many years. While I bemoan the rampant knock off products and fraudulent reviews, by shopping carefully I’ve actually never had a bad product delivered, and the very few times I’ve needed to call support, they’ve been super responsive and remedied the issue quickly. (Mostly refunds for digital content purchased incorrectly). They may not be perfect, but that have that “Macdonalds” aspect now; you know what you’re getting and it’s consistently pretty good. Which is often more reassuring than trying something new.
- codeulike 6y agoI used to trust them, in the last few years the dark patterns have been deployed with gradually increasing intensity and it leaves a bad taste
- matttb 6y agoAnd canceling Amazon Prime requires you to click a button saying you want to cancel four times.
- ROARosen 6y agoThe "customer" is at the heart of everything, not the ex-customer (or wanna-be ex, according to Amazon).
- codeulike 6y agoI'm still a customer, I just don't want to buy their bundle-of-services-I-dont-need. The tricks they pull with tiny hard to find 'continue without signing up to Prime' links are disgusting