STM is great, but let's face it, it's not getting that email back once it went off to the user, or "uncharging" the user's credit card (sure you can refund, but

STM is great, but let's face it, it's not getting that email back once it went off to the user, or "uncharging" the user's credit card (sure you can refund, but you've still made a mess on their statement).