> This seems to be the dominant culture, but it's actually pretty toxic that people feel entitled to whine about software created by people who owe them absolut

> This seems to be the dominant culture, but it's actually pretty toxic that people feel entitled to whine about software created by people who owe them absolutely nothing. I don't think that's quite right. It's certainly bad manners to be rude, but the underlying complaints are one of the better - if not best - means by which the people who make the software can get feedback to ensure they're building the right thing. Would you invest in a startup whose founders constantly complained about how their potential users whined about their product? Aside from auxiliary revenue sources like complements and consulting, open source software has value in large proportion to how many people use it. Reputation and goodwill, if nothing else, bragging rights, job opportunities, and so on. You don't get these things from writing software than isn't used. And you can't really expect everyone to provide constructive feedback. Often, the more emotional the rant, the more pain the user is feeling. Not all humans are dispassionate rational agents. Not every user is a professional product manager able to outline constructive incremental improvements to satisfy requirements. And it's silly to expect that. Product managers are paid well in industry to do this. Doing it for free for open source is just as much a donation. I'll go further. If you're not willing to tolerate more and more rants as your software gets more popular, to the point that you end up not contributing or quitting, it might be better if you didn't start. Abandoned and decaying software hurts too, and it especially hurts the people who took a bet on it. (I learned my lesson young. I created a few bits and pieces of open source, and quickly found the the effort of integrating the contributions of third parties more work than it was worth. The only way I'd do open source again is as a developer outreach / organization halo PR strategy for the benefit of a company I'm being well compensated to work for.)