Some of this is good advice that I wish people would follow. I receive a fair amount of email asking questions that are answered on our website. Other points a

Some of this is good advice that I wish people would follow. I receive a fair amount of email asking questions that are answered on our website. Other points are subjective, or opinions. Most people I write to expect that I will have a conversational tone, not a terse IM style or a 'list of points'.