That's exactly how Opsware Support worked when I was there: https://antipaucity.com/2011/09/15/the-ticket-smash-raw-metrics-and-communication-how-to-have-a-succ

That's exactly how Opsware Support worked when I was there: https://antipaucity.com/2011/09/15/the-ticket-smash-raw-metrics-and-communication-how-to-have-a-successful-support-organization/#.YBgNPuBOmc4 https://antipaucity.com/2011/09/15/the-ticket-smash-raw-metr...