What's missing in this is any acknowledgement of their failure to educate their users on when they might fail. They make trading feel frictionless and instantan

What's missing in this is any acknowledgement of their failure to educate their users on when they might fail. They make trading feel frictionless and instantaneous, except that they can't actually meet this expectation when it counts. At this point, any rational user should simply assume that RH will fail them at the most critical times, without warning. They have proved it again and again. And maybe we should all ask ourselves whether the appearance of frictionless trading is even a good thing to begin with.