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> What makes you think we don't? :) I assumed you did, I've just never been responsible for responding to customers so I was curious about what power users say
by vulcan01 6y ago
> What makes you think we don't? :)
I assumed you did, I've just never been responsible for responding to customers so I was curious about what power users say.
I wonder if a solution is to let them add their feature to your software (like browser addons)? Of course, this doesn't work for all kinds of software, and maintaining the addon API would be added work, but it might appease power users.
- csydas 6y agoyeah, I realized I maybe misread your statement, so that's why I edited it. >I wonder if a solution is to let them add their feature to your software (like browser addons)? In fact we have a powershell integration and RESTAPI they can develop on. But the simple fact is that a lot of these users don't want it, they want it baked into the product core functionality since we don't personally support such custom projects. We offer that we will validate that all the endpoints work correctly, but that's it, and for medium larger businesses, this typically is a "no go". It's either baked in feature, or it's not a feature. Even for the smaller "power users", most of the time they don't want to take the time to develop the functionality themselves (which I get, it's time consuming to develop). But the option is there, just not utilized.