This is a very common idea among technical users. But I'd love to see it backed up by broader research into a theory of product design that works for users in a

This is a very common idea among technical users. But I'd love to see it backed up by broader research into a theory of product design that works for users in a way that is good for the business. Most of the time these posts are just rants, which might be true, but may not provide a sufficiently compelling/research-driven case for product managers.