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On engagements like these most billable hours are spent waiting on the client to make trivial decisions or give access to data/systems. Deloitte doesn’t usually
by ryanmarsh 6y ago
On engagements like these most billable hours are spent waiting on the client to make trivial decisions or give access to data/systems. Deloitte doesn’t usually hire dummies. IME it’s always the client being a total swamp creature.
The high bill rate is for your pain and suffering from having to deal with them.
- ethbr0 6y agoNot entirely untrue. I've billed 50% of a project's hours as "still waiting for system access." Granted, that was a pathologically bad customer, but it happens. The ironic thing is the question you usually get from them is "Do you have access yet?" It's your system and your company! How do you not know the answer to that question?!
- acdha 6y ago> Deloitte doesn’t usually hire dummies. IME it’s always the client being a total swamp creature. This has not been my experience, which is really to say that the world is big enough that you can find any combination of blame imaginable somewhere. Once you have misaligned incentives no part of the dynamic can be relied on not to cause problems.
- j45 6y agoWhen billing hourly it is more profitable (and not always ethical) to hire average people than top performers in every role. This is true, too often, in poorly run and ineffective consulting firms who optimize best practices to mean what is best for them.
- acdha 6y agoIt’s not a great look but it’s usually quite literally what the client is paying them for. I view the companies maximizing revenue the same way I’d view a shark: it’s what they are, and you can always choose not to jump into the water.