4 ms·

So weird - and a good lesson for business. Generally the customer that gives you the most hassle on front end and is the cheapest will demand the most and hassl

So weird - and a good lesson for business. Generally the customer that gives you the most hassle on front end and is the cheapest will demand the most and hassle you the most for the entire period. This argument reminds me of someone who I once tried to work with, I said, I'll just charge you my costs instead of full rate (this is like a 3x difference in price). So many arguments around cost, so many demands on quick delivery. Meanwhile, the folks paying 3x kept on reasonably agreed program and took 1/10th the time. Anyone else have this experience? Rumor had it astra wasn't going to mark up a huge amount.

itronitron 6y ago
A friend of mine who used to own a small Inn learned within a year to turn away customers who either asked too many questions before booking a room or that showed up complaining.
- temp667 6y ago
  Yeah - there are folks I think interested in having things done. They pay, you do it, they are happy. And then there are folks who have their own problems - they may be disorganized? Have internal conflicts? Have other financial issues. So they come in saying - hey give us a break on cost. you do. And then you are in for it, because they can't agree internally, complain about everything. This EU situation reminds me of that. Instead of saying how can we help increase production its endless blaming etc. Isn't the company an EU company? Why wouldn't they make wht they can?
string 6y ago
Absolutely. My best paying clients are both the most reasonable and flexible. These are generally well established businesses or big cultural organisations (fintech and museums mostly), and the people I work with are professionals. My most difficult clients are always smaller design studios and artists who invariably have small budgets and tight deadlines, obviously don't bother to read contracts and are often late with payment. It basically boils down to how much the customer values your work. In this case I think the bureaucrats egos have got the better of them.

itronitron 6y ago

A friend of mine who used to own a small Inn learned within a year to turn away customers who either asked too many questions before booking a room or that showed up complaining.

temp667 6y ago
Yeah - there are folks I think interested in having things done. They pay, you do it, they are happy. And then there are folks who have their own problems - they may be disorganized? Have internal conflicts? Have other financial issues. So they come in saying - hey give us a break on cost. you do. And then you are in for it, because they can't agree internally, complain about everything. This EU situation reminds me of that. Instead of saying how can we help increase production its endless blaming etc. Isn't the company an EU company? Why wouldn't they make wht they can?

string 6y ago

Absolutely. My best paying clients are both the most reasonable and flexible. These are generally well established businesses or big cultural organisations (fintech and museums mostly), and the people I work with are professionals. My most difficult clients are always smaller design studios and artists who invariably have small budgets and tight deadlines, obviously don't bother to read contracts and are often late with payment. It basically boils down to how much the customer values your work. In this case I think the bureaucrats egos have got the better of them.