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> Every product has a defect rate and outraged customers are the most likely to post reviews. Therefore a product is likely to have an overrepresented proportio
by quantummkv 6y ago
> Every product has a defect rate and outraged customers are the most likely to post reviews. Therefore a product is likely to have an overrepresented proportion of negative reviews.
If I buy a product or a service, and it is defective or not what what was promised or not upto mark, I have the right to complain about it. Shutting down my valid complains because it would create an overrepresented proportion of negative reviews is downright wrong.
- mike00632 6y agoIt's "wrong" in the sense that you go unheard but "right" in the sense that I can make a more accurate assessment of the product. I care more about the latter and so does the sales platform.