In this case, RH's actions negatively impacted the service which their users depend on. The app is an interface for that service. It's common for app reviews

In this case, RH's actions negatively impacted the service which their users depend on. The app is an interface for that service. It's common for app reviews to be influenced by the quality of the backend service. If Spotify purged many popular musicians from their library, I'd expect app reviews to reflect that even if the app itself is still fine on a technical level.