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> This is not solely UX designer's fault. This is also the team workflow's fault to not accommodate time for validating design. We suffer from this greatly. Ou

> This is not solely UX designer's fault. This is also the team workflow's fault to not accommodate time for validating design. We suffer from this greatly. Our app is complicated by nature. The designs that come from our product team turn a blind eye on the complexity and try to "make it simple". As a result, the product doesn't really work (in some aspects). Every time we try to "validate" those designs, we're shut down "because simplicity". Honestly I think product designers should go through a database course or something to understand that if there's a one-to-many relationship between to entities in real life, you cannot force it into a one-to-one relationship and ignore all potential corner cases. Suddenly 40% of cases are "corner cases" and the app doesn't work.

myth2018 6y ago
Indeed. And they should listen to the actual users and product managers as well (assuming product managers know the use cases very well). Instead, so many UX designers behave like "they knew better". That perfectly describes what happened to the software provided by my stock broker. They changed the interface so that tools stay on fixed positions, with fixed sizes. Now the interface looks nice but it also makes some sorts of operations simply impossible. They completely fail to realize that the "mess" of the old platform was actually obeying to customers ongoing needs for monitoring a specific set of assets, and we didn't f.. care about how the interface looked like, we just cared about numbers and that was all. It's so depressing how fast even conservative sectors like finance are forgetting some decades-old stuff which could just be taken for granted until some years ago.
- valand 6y ago
  Then, the said UX designer is not a true UX designer. User experience involves stuffs other than visual appearances. They must also take care of interaction, information architecture, usability. Decreased usability is a symptom of failure of misdesign.
  - emilsedgh 6y ago
    I'm pretty much sure a good chunk of people being hired as UX designers are clueless about this whole topic, which to me, is the most important one.
    - valand 6y ago
      People learn about these topics at different period of their life. The most important thing, to me at least, is to work with people open to learning and exploring something new. People who, when realizing they lack of a certain competence, goes curious about the topic rather than denying it. A good UX designer might not know these topics before they are hired, but they will be happy to explore when they heard of the terms.
myth2018 6y ago
> "because simplicity" And a very flawed interpretation of "simplicity" btw. What is the point of creating an interface containing the bare minimum of buttons if that will lead users to spend more time to perform what they need? Just like that Apple's "one-button" remote? What is the point of employing fancy graphical diagraming technics to layout widgets if the resulting layout impairs users? I'm ok about sb designing an interface without talking to users if and only if the designer is being assisted by/responds to sb who has already been on the future users shoes, or have previous similar experience. The prevalence of this theoretical, taste and opinion-based ideas about how interfaces should be designed must stop.

myth2018 6y ago

Indeed. And they should listen to the actual users and product managers as well (assuming product managers know the use cases very well). Instead, so many UX designers behave like "they knew better". That perfectly describes what happened to the software provided by my stock broker. They changed the interface so that tools stay on fixed positions, with fixed sizes. Now the interface looks nice but it also makes some sorts of operations simply impossible. They completely fail to realize that the "mess" of the old platform was actually obeying to customers ongoing needs for monitoring a specific set of assets, and we didn't f.. care about how the interface looked like, we just cared about numbers and that was all. It's so depressing how fast even conservative sectors like finance are forgetting some decades-old stuff which could just be taken for granted until some years ago.

valand 6y ago
Then, the said UX designer is not a true UX designer. User experience involves stuffs other than visual appearances. They must also take care of interaction, information architecture, usability. Decreased usability is a symptom of failure of misdesign.
- emilsedgh 6y ago
  I'm pretty much sure a good chunk of people being hired as UX designers are clueless about this whole topic, which to me, is the most important one.
  - valand 6y ago
    People learn about these topics at different period of their life. The most important thing, to me at least, is to work with people open to learning and exploring something new. People who, when realizing they lack of a certain competence, goes curious about the topic rather than denying it. A good UX designer might not know these topics before they are hired, but they will be happy to explore when they heard of the terms.

myth2018 6y ago

> "because simplicity" And a very flawed interpretation of "simplicity" btw. What is the point of creating an interface containing the bare minimum of buttons if that will lead users to spend more time to perform what they need? Just like that Apple's "one-button" remote? What is the point of employing fancy graphical diagraming technics to layout widgets if the resulting layout impairs users? I'm ok about sb designing an interface without talking to users if and only if the designer is being assisted by/responds to sb who has already been on the future users shoes, or have previous similar experience. The prevalence of this theoretical, taste and opinion-based ideas about how interfaces should be designed must stop.