4 ms·

Came here to say that. UX should, by and large, be staffed with deep experience in User Psychology, with some tech and design experience to know how to apply th

Came here to say that. UX should, by and large, be staffed with deep experience in User Psychology, with some tech and design experience to know how to apply that knowledge. Instead it's mostly discount designers who occasionally conduct a user interview.

myth2018 6y ago
My stock broker have recently redesigned their systems to provide us "an improved experience". Except that, besides removing some functionality existent in the previous platform, the new one doesn't allow you any longer to lay out your tools the way you think it's more convenient. They asked for a feedback and I said it feels like the artist conceptual design has priority over the damn user needs. It's evident that the people involved on that project have never performed something beyond trivial operations at the stock market. Financial industry usually values stability and it's a bit disconcerting to see a stock broker embarking on such trend now.
- fakedang 6y ago
  >Financial industry usually values stability and it's a bit disconcerting to see a stock broker embarking on such trend now. It's because of Robinhood. Mobile friendly (Material?) UX is very "welcoming" to users, compared to the multitudes of tables and charts that are typically part of a trading platform. Since RH was able to onboard a lot of users, especially amateurs, the others have been paying attention and doing every thing to become similar to RH, to capture that huge amateur market.
  - myth2018 6y ago
    I know, but here I'm talking about a decades-old broker which targeted intermediate and professional investors since forever. Besides, nothing prevented them from offering an alternate, more amateur-friendly platform, without turning the traditional one off
    - fakedang 6y ago
      > nothing prevented them from offering an alternate, more amateur-friendly platform, without turning the traditional one off This is exactly the gripe I have with my broker too right now, so we might be using the same broker. They try to squeeze the entire platform onto a mobile app, when I'm sure 95% of their user base trades from a PC. In the end, it results in botched functionality, a shitty UX of hiding things away, the works.
      - myth2018 6y ago
        Lol sounds so familiar. I use Rico, in Brazil.
flukus 6y ago
> Came here to say that. UX should, by and large, be staffed with deep experience in User Psychology Maybe if you're trying to convince people to part with money. Most applications just need UX designers that understand the users workflows and what they're trying to accomplish. When a person comes to this screen of the app why are they there? What data to they need? What are their next steps? Are the doing it for 1 item or 15? Programmers want to create generic, do everything CRUD interfaces with 15 layers. "UX" people just want to make it pretty. No one is left to understand what they users are actually doing with the software.

myth2018 6y ago

My stock broker have recently redesigned their systems to provide us "an improved experience". Except that, besides removing some functionality existent in the previous platform, the new one doesn't allow you any longer to lay out your tools the way you think it's more convenient. They asked for a feedback and I said it feels like the artist conceptual design has priority over the damn user needs. It's evident that the people involved on that project have never performed something beyond trivial operations at the stock market. Financial industry usually values stability and it's a bit disconcerting to see a stock broker embarking on such trend now.

fakedang 6y ago
>Financial industry usually values stability and it's a bit disconcerting to see a stock broker embarking on such trend now. It's because of Robinhood. Mobile friendly (Material?) UX is very "welcoming" to users, compared to the multitudes of tables and charts that are typically part of a trading platform. Since RH was able to onboard a lot of users, especially amateurs, the others have been paying attention and doing every thing to become similar to RH, to capture that huge amateur market.
- myth2018 6y ago
  I know, but here I'm talking about a decades-old broker which targeted intermediate and professional investors since forever. Besides, nothing prevented them from offering an alternate, more amateur-friendly platform, without turning the traditional one off
  - fakedang 6y ago
    > nothing prevented them from offering an alternate, more amateur-friendly platform, without turning the traditional one off This is exactly the gripe I have with my broker too right now, so we might be using the same broker. They try to squeeze the entire platform onto a mobile app, when I'm sure 95% of their user base trades from a PC. In the end, it results in botched functionality, a shitty UX of hiding things away, the works.
    - myth2018 6y ago
      Lol sounds so familiar. I use Rico, in Brazil.

flukus 6y ago

> Came here to say that. UX should, by and large, be staffed with deep experience in User Psychology Maybe if you're trying to convince people to part with money. Most applications just need UX designers that understand the users workflows and what they're trying to accomplish. When a person comes to this screen of the app why are they there? What data to they need? What are their next steps? Are the doing it for 1 item or 15? Programmers want to create generic, do everything CRUD interfaces with 15 layers. "UX" people just want to make it pretty. No one is left to understand what they users are actually doing with the software.