I don't normally subscribe or unsubscribe to services and so the NYTimes unsubscribe process really surprised me at the time. In the end, having to go through a

I don't normally subscribe or unsubscribe to services and so the NYTimes unsubscribe process really surprised me at the time. In the end, having to go through a chat system wasn't as bad as I thought, but it did annoy me at the time that I couldn't just hit a button to cancel. Since then, I've been wary of signing up for anything new, knowing that there is likely a painful process on the other end to cancel my account.