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>Look at Square or Patreon - in both platforms you are truly the customer, and their UX is incredible. I'm sorry, are we talking about the same Patreon? Becaus
by Aerroon 6y ago
>Look at Square or Patreon - in both platforms you are truly the customer, and their UX is incredible.
I'm sorry, are we talking about the same Patreon? Because patreon.com has a bunch of seemingly pointless clicks for posting content.
Here's the step-by-step for posting a video from the creator page:
1. Click on Posts in the sidebar. An animation creates a dropdown - this frequently stutters even on a reasonable desktop and creates a small delay.
2. Click on New. This loads a new page where you can select a post type.
3. Click on Video. This loads another new page where I can select Vimeo or Add URL.
4. Click on Add URL. This immediately creates a textbox under the button that I can paste a URL into. I can set a title, tags, additional content and post it.
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Compare this to uploading a video to Youtube:
1. Click on Create. This immediately opens a dropdown.
2. Click on Upload video. This opens an upload video box that you can click on to open a file upload dialog or you can drag a file onto it. If you're on the Youtube frontpage then there's a page load in this step, but if you're on the Creator Page, then there's no page load.
3. While the file is uploading you can fill in the title etc and even press Publish immediately (while it's still uploading).
I understand that the two cases aren't equivalent, but the experience of posting content feels better on Youtube. I think in terms of UX something like imgur or streamable are great examples.
Edit: I was overly harsh at first. It's just a part of UX that has consistently annoyed me with Patreon. Overall it's decent, but these small things make it feel worse than it is.
- Closi 6y agoIf we are following what OP was inferring, arguably the customer in Patreons sense are the ones forking over money, in which case the UI is pretty damn easy. The creators are an important part of the platform, but arguably will put up with more because they are getting paid.
- jjcm 6y agoAs Closi mentions in the sibling comment, the customers are the ones paying the money. What you've described is exactly what I'm talking about - the UX is optimized for whoever is paying. Your example is a perfect showing of this. A creator's experience is secondary for Patreon - a patron's experience comes first (hell, it's even in their name). Patreon improved the UX of funding creatives.