> a New York Times article on how difficult it is to cancel your Amazon Prime subscription without any mention of how difficult the New York Times makes it so c

> a New York Times article on how difficult it is to cancel your Amazon Prime subscription without any mention of how difficult the New York Times makes it so cancel a subscription to their own service Well, not only that, but things have gotten so bad that Amazon Prime is really not the best example. I actually just went through this process: I accepted a 30 day Amazon Prime free trial just before Christmas because I was going to be doing a lot of ordering. Of course I forgot to cancel it until a few days after the trial was up. So I went to go cancel it and try to get any money they had charged me back. And... it wasn't really that bad? From the main page, you click one link to manage your account / Prime subscription. Another one link takes you to cancel the subscription. There are like three or so pages that explain the benefits you'll be losing and allow you to back out, or choose options like "cancel my subscription at the end of the month", or "cancel it now and refund the money". I wouldn't describe any of this as dark-patterns because even if it's manipulative it was at least very clear how to do what I wanted to do. That the other thing, too. I was able to get $14 of the $15 monthly fee back when canceling - they didn't try to pull any bullshit with that. A couple of qualifiers: (a) yes, it could (and should) be better, and (b) I'm a California resident, so it's possible they presented a different flow to me than to most other people.