30 ms·

Does RH have in-app purchases? Otherwise not sure how wiping negative reviews optimizes for revenue.

• mandelbrotwurst 6y ago
  High ratings for apps in the store might help convince users that the store is worth using. Or, even better, high ratings for apps from large corporations encourage them to support the continuation of your store's monopoly power.
  • simias 6y ago
    But that's why there's no real need for manipulation. App store what highly rated apps and app makers want their apps to be highly rated so they use more or less dark patterns and incentives to incite users to leave good reviews. There's a massive selection bias at play which tends to naturally inflate review scores without any explicit fudging.
    • mandelbrotwurst 6y ago
      I thought that at first, until I considered that user ratings might not actually map all that well to things like how long they spend in the apps, how likely spending time in an app is to increase their time spent in the store or on their device overall, and/or how much money they spend in these places.
• mulmen 6y ago
  If reviews don’t drive customer behavior why have them?
  • fastball 6y ago
    Reviews that are accurate (hypothetically) help users make informed decisions and therefore enjoy using the store more.
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