4 ms·
Well at least you can cancel by phone. I was moving out and wanted to cancel my internet subscription last year. Months in advance, I went to their website and
by Leherenn 6y ago
Well at least you can cancel by phone. I was moving out and wanted to cancel my internet subscription last year. Months in advance, I went to their website and located (with difficulty!) their cancellation page. There was either a form online you could fill where they would call you back, or you could call them. I did the former, waited for a couple of weeks, never had an answer. So I called them, got someone who told me it would be cancelled in 3 months as requested and forgot about it. I even received a survey about how my cancellation process went.
4 months later, I received a bill for the first month after it was supposed to be cancelled. So I called support, which told me that cancellations could only be processed by registered letter, and that they had sent me a mail regarding this (which I never received). She then told me that the service would be cancelled in 2 months since it's the minimum delay, but it would be shortened to 1 month since I was moving to a place which already had a subscription with them, provided I gave the name/address/customer number of the place I was moving to. I asked if she was sure about the details and she said yes.
Now, 2 months later, of course I still received a bill. Called them again, turns out you actually need the signature of the person holding the other contract for the 1 month thing to be valid... Apparently, they sent me another mail, which again I did not receive. (I did, however, receive a late payment notice with massive fees to my new address...) I sent a letter complaining about the whole situation, and just got told to "read the contract attentively next time".
Fuck you UPC Cablecom.
- hansvm 6y agoPiling onto your post because of recent bad experiences: Did you know that literally anyone can email Comcast and complain about alleged DMCA violations on your residential internet? Comcast has no mechanism for submitting a counter-notice, and if you get too many such complaints they will ban you for up to 6 months. It's shocking that an ISP can be so bad that they're the impetus for moving all by themselves. In your case though, if you're interested you might be able to get a lawyer involved? Lying is generally legal, but they might have some civil liability for fraud or something. It probably wouldn't be profitable for you, but if you won it might make you feel better.
- jessaustin 6y agoMaybe the best way to cancel service is to spam them with a bunch of DMCA complaints about yourself?
- Leherenn 6y agoI thought about it, but honestly it took a lot of time and energy out of me already, I just don't want to deal with them again. I just won't ever do business with them again, and I tell my story from time to time to people that ask my opinion about ISPs. I'm not even sure I have a case, I looked a bit online and as you said, lying is not illegal even if in cases like this that doesn't sit very well with me. In your case, isn't having a counter notice mechanism a requirement? I guess you could have sued them as well for that? But I understand, I don't want to have to sue every company I do business with, that's not a healthy environment even though it probably would be better for everyone in the long run.
- nonameiguess 6y agoMy Internet suddenly stopped working in the middle of a work day a few weeks back (I work from home) and I tried to call Spectrum to diagnose the problem and all they could tell me was the account holder canceled the account, which was clearly not true as I tried to tell them since I am the account holder and I did no such thing. Unfortunately, my wife (who they would actually talk to) works in a SCIF, so I had no way to get a hold of her and had to just leave her a message and wait. It turns out someone had called and claimed to be moving into my house, so they canceled my account in order to enable setting up a new account for the person who claimed to be moving into my house. I am still amazed that this is possible. You can get any customer's Internet turned off and they can't stop you just by signing up to get a new account at their address.