If it were a case of their software functioning as intended, it would be malpractice to not come out and say that. Right now it looks like they're deliberately

If it were a case of their software functioning as intended, it would be malpractice to not come out and say that. Right now it looks like they're deliberately manipulating the market to the detriment of their customers. That makes for a humongous blow to trust in their platform and can lose them many, many customers.