This is why I try to stay with small companies. You can always get a real human on the phone and more often than not, the person understands the system they are

This is why I try to stay with small companies. You can always get a real human on the phone and more often than not, the person understands the system they are working in and can fix problems themselves. Our last ISP was wonderful to call, you got direct answer and it was a real tech that answered, not a callcenter reading from a script.