I'd agree people should expect less if we were talking about battery life, leather seats, etc. But we're talking about awful user experience, support, and soft

I'd agree people should expect less if we were talking about battery life, leather seats, etc. But we're talking about awful user experience, support, and software - this is a failure of execution, plain and simple, by everyone except Tesla. Being good at software is something that is (or isn't) deep in the DNA of every company and is very very hard to change. I think long-term this is why Tesla's domination of the market is just beginning and isn't dependent on longer battery life or charging network. No car company except Tesla has demonstrated even basic competence in good UX or software development, so they are all doomed to lose. (I'd personally give Tesla a B- but they are competing against an industry of straight Fs across the board)