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It depends on the human, it depends on the process; I guess it will depend on the quality of AI in the future. I consistently have terrible experiences with by
by ithkuil 6y ago
It depends on the human, it depends on the process; I guess it will depend on the quality of AI in the future.
I consistently have terrible experiences with by human operators over the phone, e.g. phone company and similar (in my case italy, but I guess it's a general problem). They routinely cannot address my issues and just say they are sorry but they cannot do anything about it, or that this time it will work.
Human operators are a solution only if they are not themselves slaves to an internal rigid automated system
- Moru 6y agoThis is why I try to stay with small companies. You can always get a real human on the phone and more often than not, the person understands the system they are working in and can fix problems themselves. Our last ISP was wonderful to call, you got direct answer and it was a real tech that answered, not a callcenter reading from a script.