Yeah that's the bog standard method of moving forward every time something like this happens. never take something away from someone that they are used to... it

Yeah that's the bog standard method of moving forward every time something like this happens. never take something away from someone that they are used to... it will only breed resentment. you let them continue on at the old price and if they want xyz new shiny offering that you obviously think is worthwhile because you are charging 4x for it then they will move to the new tier and you are off the grandfather hook for that user. if they stop the service then you are off the hook and they can buy the new tier if they want to resume using the paid service. edit: it amazes me that companies don't do this time and time again and suffer the negative repercussions of it every time.