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I like IKEA furniture for what it is. It is thoughtfully designed, afordable and usually very easy to assemble. However, their US customer service is essential
by etempleton 6y ago
I like IKEA furniture for what it is. It is thoughtfully designed, afordable and usually very easy to assemble.
However, their US customer service is essentially non exsistent. I had items delivered damaged and could not get in touch with anyone. I eventually gave up as the effort was not worth it.
- adolph 6y agoAs frustrating as that is (and I’ve had my share of it to know), if I turn the feeling upside down, maybe there is an iron triangle of cost, error rate and customer service responsiveness. If the price attraction rate is higher than the customer losses represented by product error times the fix error rate, then you win. If the error rate is pushed too far or the customer service white gloved, then costs must be higher. https://en.wikipedia.org/wiki/Project_management_triangle https://en.wikipedia.org/wiki/Project_management_triangle
- Spooky23 6y agoThat makes sense if you're talking about getting a stale loaf of bread once in awhile. But if you're talking durable goods, the overhead of one incident erases all potential savings or efficiencies. I'm a fan of Ikea and their products, but their shipping in particular and any process that requires call center interaction are ridiculous and a complete waste of time.