We have an unofficial motto of 'unlimited questions remaining'. This came initially from supporting our customers via live chat (SQL charting tool, so live help

We have an unofficial motto of 'unlimited questions remaining'. This came initially from supporting our customers via live chat (SQL charting tool, so live help with SQL, analysis, etc) and that percolated throughout the company, especially on the eng team. Like others said, I'd rather someone ask than spend 30 minutes spinning their wheels and not making progress. Even if it's asking where to look for something. I think our explicit policy has helped, people certainly reference it as a positive.