Many of these points come back to "it's easier or cheaper for gitlab this way" which isn't a great way to convince a customer. Some of which seem to actually be

Many of these points come back to "it's easier or cheaper for gitlab this way" which isn't a great way to convince a customer. Some of which seem to actually be "due to our inability to onboard, manage and retain customers in an automated hands off way it's cheaper or easier this way" which is a terrible way to convince customers.