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Absolutely. Last night I had the misfortune of experiencing a comcast outage. Although I live in the city, my neighborhood has horrible cellular coverage. Co
by frompdx 6y ago
Absolutely. Last night I had the misfortune of experiencing a comcast outage. Although I live in the city, my neighborhood has horrible cellular coverage. Comcast serves their outage data through their account management portal which happens to be a massive, bloated, slow javascript app. It took minutes to load on my phone to find out if there was an outage.
All of this for something that should be no more complicated than entering a zip code and getting back a small page with information about whether or not there is an outage.
- nitrogen 6y agoI ran into the same problem last week. Customer service portals are rarely given priority when resources are allocated, but it's pretty astonishing just how slow such a critical service portal loads over mobile tethering, given that is going to be a primary usecase. I'm practically counting down the days until this summer when a new fiber ISP rollout is supposed to reach me.