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I think the author is painting with too broad a brush here, companies like Pagerduty, Datadog et al have done very well. Yeah there are many me-too businesses

I think the author is painting with too broad a brush here, companies like Pagerduty, Datadog et al have done very well. Yeah there are many me-too businesses in this space - just like any other, and they are probably doomed. I feel the author is being too harsh here.

KaiserPro 6y ago
> Pagerduty, Datadog et al have done very well. They aren't an AI monitoring company. Pagerduty is a rules engine based alerting system. Datadog is nagios 2.0 on the web, with really aggressive sales people, and really expensive. None of them are "feed me your raw data and I'll make sane alerts and root cause analysis" Which is the core argument of the post, if you can't do alert routing, or root cause pinpointing then AI isn't going to help you. Its like saying that AI is going to make your UX, or backend app.
- phenkdo 6y ago
  tbf ""feed me your raw data and I will..." is any space is a bunch of hooey. Nothing special about the monitoring space.
- phenkdo 6y ago
  > Pagerduty is a rules engine based alerting system erm that's AI too.
  - kristiandupont 6y ago
    Does a user have to write the rules?
    - tauwauwau 6y ago
      https://en.wikipedia.org/wiki/Expert_system https://en.wikipedia.org/wiki/Expert_system Manual rule writing and AI are not mutually exclusive.
      - NateEag 6y ago
        If I have to write the rules myself, I'll do it in a language and toolset that are widely-known and well-defined, not in incantations that will only work on a proprietary system.
- jabl 6y ago
  > Datadog is nagios 2.0 on the web, with really aggressive sales people Oh man. At a previous job, I talked with some datadog people at a conference. Told them that while their product looked interesting, it wasn't really a good fit for our usecase. Few weeks later a sales person called me "Hi this is XXX from Datadog, remember we talked at conference YYY" (no, I don't remember you personally, and I'm absolutely certain you don't remember me either, but alas). I told him the same thing, that no, I'm sure it's a good product but doesn't fit our usecase. Ok, thx, bye. Well, next week he calls me again. No, I still haven't re-evaluated datadog, and I still think it's not a fit for our usecase. The following week he emails me, asking whether I'd like a more in-depth look at their product, or if there's somebody else at my employer who could be interested. Since it seems like a rehash of our previous discussions, I don't bother replying. Week after that, he emails me again, with some passive aggressive "still waiting for a reply here". Finally, some days later he emails me a long whine accusing me of breaking the trust between us by not responding to his emails. Seriously? FU. Maybe Datadog needs some AI in their sales pipeline to figure out when they are pissing of potential customers to the point they vow to never have anything to do with the company.
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KaiserPro 6y ago

> Pagerduty, Datadog et al have done very well. They aren't an AI monitoring company. Pagerduty is a rules engine based alerting system. Datadog is nagios 2.0 on the web, with really aggressive sales people, and really expensive. None of them are "feed me your raw data and I'll make sane alerts and root cause analysis" Which is the core argument of the post, if you can't do alert routing, or root cause pinpointing then AI isn't going to help you. Its like saying that AI is going to make your UX, or backend app.

phenkdo 6y ago
tbf ""feed me your raw data and I will..." is any space is a bunch of hooey. Nothing special about the monitoring space.
phenkdo 6y ago
> Pagerduty is a rules engine based alerting system erm that's AI too.
- kristiandupont 6y ago
  Does a user have to write the rules?
  - tauwauwau 6y ago
    https://en.wikipedia.org/wiki/Expert_system https://en.wikipedia.org/wiki/Expert_system Manual rule writing and AI are not mutually exclusive.
    - NateEag 6y ago
      If I have to write the rules myself, I'll do it in a language and toolset that are widely-known and well-defined, not in incantations that will only work on a proprietary system.
jabl 6y ago
> Datadog is nagios 2.0 on the web, with really aggressive sales people Oh man. At a previous job, I talked with some datadog people at a conference. Told them that while their product looked interesting, it wasn't really a good fit for our usecase. Few weeks later a sales person called me "Hi this is XXX from Datadog, remember we talked at conference YYY" (no, I don't remember you personally, and I'm absolutely certain you don't remember me either, but alas). I told him the same thing, that no, I'm sure it's a good product but doesn't fit our usecase. Ok, thx, bye. Well, next week he calls me again. No, I still haven't re-evaluated datadog, and I still think it's not a fit for our usecase. The following week he emails me, asking whether I'd like a more in-depth look at their product, or if there's somebody else at my employer who could be interested. Since it seems like a rehash of our previous discussions, I don't bother replying. Week after that, he emails me again, with some passive aggressive "still waiting for a reply here". Finally, some days later he emails me a long whine accusing me of breaking the trust between us by not responding to his emails. Seriously? FU. Maybe Datadog needs some AI in their sales pipeline to figure out when they are pissing of potential customers to the point they vow to never have anything to do with the company.
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