> Anyone who has been in a tech support role has seen the bizarre cargo cult rituals that result from unpredictable failures. I remember when “zapping the PRAM

> Anyone who has been in a tech support role has seen the bizarre cargo cult rituals that result from unpredictable failures. I remember when “zapping the PRAM” was the solution for everything on classic Macs. (Maybe it still is?) It was a truly bizarre group-level tic. Literally any issue would be met with a stampede of experts bearing the magical key combo Cmd-Opt-P-R. I doubt anyone even knew what was in PRAM, but by god zapping it would fix your computer and neuter your cat.