I definitely agree with the sentiment. Note that there has been debate in the field about the term "user" for decades. Some people object because it is ambiguo

I definitely agree with the sentiment. Note that there has been debate in the field about the term "user" for decades. Some people object because it is ambiguous, some because it reduces people to their interaction with your software, others due to the connotation with drug use. (For example: https://medium.com/microsoft-design/we-have-customers-not-users-1f208f16ad3a https://medium.com/microsoft-design/we-have-customers-not-us...) I've had people replace instances of one with the other in my documents, so I don't read too much into it these days.