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Although it's nice of you to help out, one should not have to go to the length of reporting a problem on hackernews to get google to respond.

koheripbal 6y ago
Even if OP's company misbehaved, the nuclear option of immediate and complete shutdown is way way too drastic for a CORPORATE account. This can literally kill the company outright. We are a GSUITE company, and these stories give me nightmares. If one of my employees violated the ToS, even repeatedly, I expect to be told "Get off our system. We're giving you x days to move elsewhere, and have restricted <functions> until such time". An immediate and total shutdown with literally NO response from Support is so drastic that it would trigger a lawsuit if it were any other company. The only reason it doesn't in these cases is because it's David vs Goliath, and the victim company is already too dead and broke to sue. Hopefully some lawyers will file a class action against Google - I have a Google My Business account that was suspended without cause (no abuse) with zero response from support.
- mike_d 6y ago
  > I expect to be told ... Which is exactly what Google does. At $dayjob we get warnings from Google all the time about users misbehaving. Remember you are hearing one side of the story here. Innocent people and the people worthy of banning for legitimate reasons will both proclaim innocence until the end of days.
  - koheripbal 6y ago
    It would be great to hear the other side of this story. But until we do, as a business owner, I still see this as a huge risk. ...because I've also had things banned from Google (not the entire gsuite account thank god), and support has no ability to help. So I'm not at all going to assume that they deserved this ban.
    - Gibbon1 6y ago
      As a business owner you should be thinking how to end any dependence on google. Seriously you see the reflexive responses from in this thread from people who work/worked at google. They refuse to believe that google could have messed up and the OP did something wrong. Google has a fatal cultural problem. Just like Intel. With the exception that Google has nothing that someone else can't do better.
deleted 6y ago
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koheripbal 6y ago

Even if OP's company misbehaved, the nuclear option of immediate and complete shutdown is way way too drastic for a CORPORATE account. This can literally kill the company outright. We are a GSUITE company, and these stories give me nightmares. If one of my employees violated the ToS, even repeatedly, I expect to be told "Get off our system. We're giving you x days to move elsewhere, and have restricted <functions> until such time". An immediate and total shutdown with literally NO response from Support is so drastic that it would trigger a lawsuit if it were any other company. The only reason it doesn't in these cases is because it's David vs Goliath, and the victim company is already too dead and broke to sue. Hopefully some lawyers will file a class action against Google - I have a Google My Business account that was suspended without cause (no abuse) with zero response from support.

mike_d 6y ago
> I expect to be told ... Which is exactly what Google does. At $dayjob we get warnings from Google all the time about users misbehaving. Remember you are hearing one side of the story here. Innocent people and the people worthy of banning for legitimate reasons will both proclaim innocence until the end of days.
- koheripbal 6y ago
  It would be great to hear the other side of this story. But until we do, as a business owner, I still see this as a huge risk. ...because I've also had things banned from Google (not the entire gsuite account thank god), and support has no ability to help. So I'm not at all going to assume that they deserved this ban.
  - Gibbon1 6y ago
    As a business owner you should be thinking how to end any dependence on google. Seriously you see the reflexive responses from in this thread from people who work/worked at google. They refuse to believe that google could have messed up and the OP did something wrong. Google has a fatal cultural problem. Just like Intel. With the exception that Google has nothing that someone else can't do better.

deleted 6y ago

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