I've been a Prime member since it came out, but lately it's just been awful. Packages will say "delivered" but then either the photo is of someone else's porch

I've been a Prime member since it came out, but lately it's just been awful. Packages will say "delivered" but then either the photo is of someone else's porch or there just isn't a photo. I have their Ring doorbell and I offer to show them no events were triggered. They always say "oh, we must have marked it delivered too early, please wait 48 hours". Then, 48 hours later they offer to refund me and I have to start over. I've asked if they can please only deliver via UPS but they say that's not an option.