3 ms·

> couriers are paid fairly well I wonder if that's part of their success. Costco is known for both having very sticky membership rates and relatively well paid

by jfim 6y ago

> couriers are paid fairly well I wonder if that's part of their success. Costco is known for both having very sticky membership rates and relatively well paid employees for retail positions.

user-the-name 6y ago
It does help to make sure that the only people who represent your business face to face are actually happy about it.
- jfim 6y ago
  Probably. Considering that the grandparent mentioned that their service is actually reliable, I wish they were available here (South Bay, SFBA). I don't think I've even had a 50% success rate with the food delivery apps here, there's almost always an issue with the delivery. At this point it's just a toss as to whether they'll deliver according to instructions (drop the package in front of the garage), deliver to another entrance (which is further for the driver), deliver to the neighbor, call for delivery instructions, or even leave it on a fence post. It's pretty crazy to think that on top of a 30% cut that they take from the food order, the delivery fees, service fees, tip, and other arbitrary fees (I'm almost expecting a "fee collection fee" at this point), they can't even bother providing good service.
Cthulhu_ 6y ago
It's almost like treating staff well is a good thing! The audacity! Anyway I hope they stay private and don't get shareholders, broadly speaking those are leeches who make the big decisions and earn big money without having to put the work in. They, and capitalist min-maxing, is part of the reason why employees are exploited, underpaid and overworked nowadays.
sz4kerto 6y ago
Yes. Wolt couriers in my country often mention that they're treated much better than in their previous gig at <another delivery service>. Wolt has customer service, it just feels that they're trying to fix your problem when something doesn't work out (e.g. when you don't get the food in time, etc.).

by jfim 6y ago

> couriers are paid fairly well I wonder if that's part of their success. Costco is known for both having very sticky membership rates and relatively well paid employees for retail positions.

user-the-name 6y ago

It does help to make sure that the only people who represent your business face to face are actually happy about it.

jfim 6y ago
Probably. Considering that the grandparent mentioned that their service is actually reliable, I wish they were available here (South Bay, SFBA). I don't think I've even had a 50% success rate with the food delivery apps here, there's almost always an issue with the delivery. At this point it's just a toss as to whether they'll deliver according to instructions (drop the package in front of the garage), deliver to another entrance (which is further for the driver), deliver to the neighbor, call for delivery instructions, or even leave it on a fence post. It's pretty crazy to think that on top of a 30% cut that they take from the food order, the delivery fees, service fees, tip, and other arbitrary fees (I'm almost expecting a "fee collection fee" at this point), they can't even bother providing good service.

Cthulhu_ 6y ago

It's almost like treating staff well is a good thing! The audacity! Anyway I hope they stay private and don't get shareholders, broadly speaking those are leeches who make the big decisions and earn big money without having to put the work in. They, and capitalist min-maxing, is part of the reason why employees are exploited, underpaid and overworked nowadays.

sz4kerto 6y ago

Yes. Wolt couriers in my country often mention that they're treated much better than in their previous gig at <another delivery service>. Wolt has customer service, it just feels that they're trying to fix your problem when something doesn't work out (e.g. when you don't get the food in time, etc.).