4 ms·

Wolt has been the only delivery service that hasn’t let me down throughout 2020. Time estimation is still the best, couriers are paid fairly well and I have no

by klohto 6y ago

Wolt has been the only delivery service that hasn’t let me down throughout 2020. Time estimation is still the best, couriers are paid fairly well and I have not had a bad experience with one, support uses canned responses but solving is fast and without excuses.

bittermandel 6y ago
Exactly this. Wolt is such a great experience compared to Foodora, Uber Eats etc here in Sweden. Time estimations are most often spot on if location is no more than a few kilometers away. Recently they started supporting real pictures of dishes, rather than the fake hamburger or pizza banners in other services.
jfim 6y ago
> couriers are paid fairly well I wonder if that's part of their success. Costco is known for both having very sticky membership rates and relatively well paid employees for retail positions.
- user-the-name 6y ago
  It does help to make sure that the only people who represent your business face to face are actually happy about it.
  - jfim 6y ago
    Probably. Considering that the grandparent mentioned that their service is actually reliable, I wish they were available here (South Bay, SFBA). I don't think I've even had a 50% success rate with the food delivery apps here, there's almost always an issue with the delivery. At this point it's just a toss as to whether they'll deliver according to instructions (drop the package in front of the garage), deliver to another entrance (which is further for the driver), deliver to the neighbor, call for delivery instructions, or even leave it on a fence post. It's pretty crazy to think that on top of a 30% cut that they take from the food order, the delivery fees, service fees, tip, and other arbitrary fees (I'm almost expecting a "fee collection fee" at this point), they can't even bother providing good service.
- Cthulhu_ 6y ago
  It's almost like treating staff well is a good thing! The audacity! Anyway I hope they stay private and don't get shareholders, broadly speaking those are leeches who make the big decisions and earn big money without having to put the work in. They, and capitalist min-maxing, is part of the reason why employees are exploited, underpaid and overworked nowadays.
- sz4kerto 6y ago
  Yes. Wolt couriers in my country often mention that they're treated much better than in their previous gig at <another delivery service>. Wolt has customer service, it just feels that they're trying to fix your problem when something doesn't work out (e.g. when you don't get the food in time, etc.).
barrenko 6y ago
Pretty much.
simias 6y ago
That's good to hear, they don't operate where I live but I'll be sure to give them a try when do. I just hope that it's not a temporary thing, I seem to recall that many of these services often start with very advantageous terms for everybody involved in order to drive adoption only to slash all that when they reach critical mass. The relative lack of regulation and collective bargaining makes it very easy to do.
amitport 6y ago
"couriers are paid fairly well" - Any references? From what I've heard this is not the case. Actual data would be nice.
- user-the-name 6y ago
  Two blog posts from Wolt about it, unfortunately in Finnish: https://blog.wolt.com/fin/2019/11/01/27-kysymysta-ja-vastausta-woltista-ja-laheteista/ https://blog.wolt.com/fin/2019/11/01/27-kysymysta-ja-vastaus... https://blog.wolt.com/fin/2019/11/01/miten-ruokalahetilla-menee-ansaitseeko-han-tarpeeksi-645-lahettia-ympari-suomen-vastasi/ https://blog.wolt.com/fin/2019/11/01/miten-ruokalahetilla-me...
- klohto 6y ago
  Talking to couriers; Wolt being a Finland company with strong morals; operating only in EU. Check their website for estimated payment. The gig market in Europe isn’t a slavery compared to US. Wolt also has higher delivery prices, which is how they can afford to do this.
  - amitport 6y ago
    Wolt is also big in Israel not only in the EU. Their reputation here is of being unfair towards both couriers and businesses. In both cases it's not about the base compensation it's about monopolistic over-controlling agreements like that restaurants are not allowed to do their own discounts and couriers get fined personally for being late (even if there was a valid reason)
snemvalts 6y ago
For me, their time estimation has always been terrible and dishonest - they routinely estimate 25-35 minutes for places that almost always take 70min+, on really busy days for really common orders.

by klohto 6y ago

bittermandel 6y ago

Exactly this. Wolt is such a great experience compared to Foodora, Uber Eats etc here in Sweden. Time estimations are most often spot on if location is no more than a few kilometers away. Recently they started supporting real pictures of dishes, rather than the fake hamburger or pizza banners in other services.

jfim 6y ago

> couriers are paid fairly well I wonder if that's part of their success. Costco is known for both having very sticky membership rates and relatively well paid employees for retail positions.

user-the-name 6y ago
It does help to make sure that the only people who represent your business face to face are actually happy about it.
- jfim 6y ago
  Probably. Considering that the grandparent mentioned that their service is actually reliable, I wish they were available here (South Bay, SFBA). I don't think I've even had a 50% success rate with the food delivery apps here, there's almost always an issue with the delivery. At this point it's just a toss as to whether they'll deliver according to instructions (drop the package in front of the garage), deliver to another entrance (which is further for the driver), deliver to the neighbor, call for delivery instructions, or even leave it on a fence post. It's pretty crazy to think that on top of a 30% cut that they take from the food order, the delivery fees, service fees, tip, and other arbitrary fees (I'm almost expecting a "fee collection fee" at this point), they can't even bother providing good service.
Cthulhu_ 6y ago
It's almost like treating staff well is a good thing! The audacity! Anyway I hope they stay private and don't get shareholders, broadly speaking those are leeches who make the big decisions and earn big money without having to put the work in. They, and capitalist min-maxing, is part of the reason why employees are exploited, underpaid and overworked nowadays.
sz4kerto 6y ago
Yes. Wolt couriers in my country often mention that they're treated much better than in their previous gig at <another delivery service>. Wolt has customer service, it just feels that they're trying to fix your problem when something doesn't work out (e.g. when you don't get the food in time, etc.).

barrenko 6y ago

Pretty much.

simias 6y ago

That's good to hear, they don't operate where I live but I'll be sure to give them a try when do. I just hope that it's not a temporary thing, I seem to recall that many of these services often start with very advantageous terms for everybody involved in order to drive adoption only to slash all that when they reach critical mass. The relative lack of regulation and collective bargaining makes it very easy to do.

amitport 6y ago

"couriers are paid fairly well" - Any references? From what I've heard this is not the case. Actual data would be nice.

user-the-name 6y ago
Two blog posts from Wolt about it, unfortunately in Finnish: https://blog.wolt.com/fin/2019/11/01/27-kysymysta-ja-vastausta-woltista-ja-laheteista/ https://blog.wolt.com/fin/2019/11/01/27-kysymysta-ja-vastaus... https://blog.wolt.com/fin/2019/11/01/miten-ruokalahetilla-menee-ansaitseeko-han-tarpeeksi-645-lahettia-ympari-suomen-vastasi/ https://blog.wolt.com/fin/2019/11/01/miten-ruokalahetilla-me...
klohto 6y ago
Talking to couriers; Wolt being a Finland company with strong morals; operating only in EU. Check their website for estimated payment. The gig market in Europe isn’t a slavery compared to US. Wolt also has higher delivery prices, which is how they can afford to do this.
- amitport 6y ago
  Wolt is also big in Israel not only in the EU. Their reputation here is of being unfair towards both couriers and businesses. In both cases it's not about the base compensation it's about monopolistic over-controlling agreements like that restaurants are not allowed to do their own discounts and couriers get fined personally for being late (even if there was a valid reason)

snemvalts 6y ago

For me, their time estimation has always been terrible and dishonest - they routinely estimate 25-35 minutes for places that almost always take 70min+, on really busy days for really common orders.