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If there were a Googler here willing to help you you haven't given them much to go on. Your profile has no contact information, you haven't shared a support cas

If there were a Googler here willing to help you you haven't given them much to go on. Your profile has no contact information, you haven't shared a support case number, you haven't even shared your company's name or domain.

Clewza313 6y ago
This. Also, while I have no clue what happened in the OP's case, many of these "Google nuked my account for no reason at all!" stories turn out to have darn good reasons, so being cagey is not going to help you.
- atoav 6y ago
  I understand that there might be two sides to these stories, but I don't get how anybody ever would rely fully on Google for their companies mission critical infrastructure unless it is something like a lemonade stand. If you have a specific contract with Google that manages reliability/availability sufficiently that would be sth. else, but who has that? It may be that I am out of touch with the other HN users on this one, but "$megacorp does something that on purpose/accidentally blocks my service" doesn't surprise me at all. That the megacorp is legally in the right on their own turf is even less unsurprising and not the point. There is a price to not running your own infrastructure and this price becomes tangible when something like this happens for whatever reason.
  - tpoacher 6y ago
    Indeed. OP is painfully finding out why the visible costs of using open alternatives are massively outweighed by the hidden costs of not using them.
- vfclists 6y ago
  If you had a point to make you wouldn't be using a new throwaway account.
_zamorano_ 6y ago
Perhaps he's not even authorized to share such information.
- zachberger 6y ago
  Then he probably shouldn't be posting a plea for help either.
  - Xelbair 6y ago
    but what if it is the only way to get google's attention?
auggierose 6y ago
If you have to rely on some Googler on HN who is willing to help, then you should definitely get the hell out of dodge.
ameyv 6y ago
Sorry I got busy with phone calls since things are not working for us right now.. I will update case info in comment.

Clewza313 6y ago

This. Also, while I have no clue what happened in the OP's case, many of these "Google nuked my account for no reason at all!" stories turn out to have darn good reasons, so being cagey is not going to help you.

atoav 6y ago
I understand that there might be two sides to these stories, but I don't get how anybody ever would rely fully on Google for their companies mission critical infrastructure unless it is something like a lemonade stand. If you have a specific contract with Google that manages reliability/availability sufficiently that would be sth. else, but who has that? It may be that I am out of touch with the other HN users on this one, but "$megacorp does something that on purpose/accidentally blocks my service" doesn't surprise me at all. That the megacorp is legally in the right on their own turf is even less unsurprising and not the point. There is a price to not running your own infrastructure and this price becomes tangible when something like this happens for whatever reason.
- tpoacher 6y ago
  Indeed. OP is painfully finding out why the visible costs of using open alternatives are massively outweighed by the hidden costs of not using them.
vfclists 6y ago
If you had a point to make you wouldn't be using a new throwaway account.

_zamorano_ 6y ago

Perhaps he's not even authorized to share such information.

zachberger 6y ago
Then he probably shouldn't be posting a plea for help either.
- Xelbair 6y ago
  but what if it is the only way to get google's attention?

auggierose 6y ago

If you have to rely on some Googler on HN who is willing to help, then you should definitely get the hell out of dodge.

ameyv 6y ago

Sorry I got busy with phone calls since things are not working for us right now.. I will update case info in comment.