Facebook's content and ad moderation is known to be aleatory, as is anything related to appeals or contacting representatives. My personal suspicion is that the

Facebook's content and ad moderation is known to be aleatory, as is anything related to appeals or contacting representatives. My personal suspicion is that the company is both technically incompetent and has confused internal handling and supervision. It's no problem as long as you don't rely with your business on them, i.e., as long as you don't rely on Facebook ads, messenger, your Facebook page, or any other paid or free service they offer for your business.