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There's a happy medium, where you can give some indication about the nature of the request while recognizing that the person may not be available to tackle it r
by jawns 6y ago
There's a happy medium, where you can give some indication about the nature of the request while recognizing that the person may not be available to tackle it right away:
Co-worker: Hi, AA. We have a client with a problem, and I could use your help to do X, Y, and Z. Are you available?
If you don't reply after a few minutes, it's clear that you're not available and they can seek help elsewhere with an on-the-clock or on-call resource.
- erik_seaberg 6y agoThat’s better done by sending the request to a team channel, so everyone can see if anyone already answered (and learn from seeing the answer!) If it’s an emergency, page the oncall. If you are the oncall, page anyone you need, and then Slack/Zoom become realtime (at least for them).