What you say seems to make sense. but the reality tends to be more: 10:15: Them: Hello 10:!5: Me: Hey! What's up. 10:34: Them: Can I ask you a question 10:34:

What you say seems to make sense. but the reality tends to be more: 10:15: Them: Hello 10:!5: Me: Hey! What's up. 10:34: Them: Can I ask you a question 10:34: Me: Sure, what's up? 12:15: Them: I'm having a problem with [insert software] 12:15: Me: What's the problem? 12:45: Them: It's not working. ..... 5 hours later... 18:41: Them: Do you think it's because i didn't fill out this field marked required?