The thing is, as mean as this may sound, sometimes whether I'm available for a synchronous conversation entirely depends on what's being asked. Is a customer p

The thing is, as mean as this may sound, sometimes whether I'm available for a synchronous conversation entirely depends on what's being asked. Is a customer pissed off, or something crashing? Of course I'm available. If it's "what do you think about this feature a minor customer asked for", I'm more than happy to answer it, but I'm not going to drop whatever I'm doing to answer it right now. When you just say "hello" and wait for a response, it prevents me from taking the seriousness of the request into consideration.