Post mortems should be published and easily accessible via status pages.[0] Otherwise, what’s the point? The parent wasn’t asking for advice; they were complain

Post mortems should be published and easily accessible via status pages.[0] Otherwise, what’s the point? The parent wasn’t asking for advice; they were complaining that no post mortem was published via the expected channels. I agree with the parent: they shouldn’t have to contact support to get that information. If I’m paying for a service, generally, I want transparency without needing to hunt down info. These priorities and expectations aren’t universal, but they’re common enough and perfectly reasonable. [0]: https://www.fastmailstatus.com/ https://www.fastmailstatus.com/